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Exchanges + Returns

CHANGE OF MIND

We know you are going to love your new Alf bag - but we understand sometimes mamas change their mind.

If you wish to return or exchange your purchase because you have changed your mind, please process your exchange by clicking the link below within seven days of receiving your order.

If seven days have passed since you received your bag, unfortunately we will not offer a refund or exchange.

Please note we do not offer refunds for change of mind on sale items.

Returns and exchanges must be shipped back to Alf the Label in Australia at the buyer's own cost - unless there is a fault with the bag. If you purchased to take advantage of a bundle discount, the discount will be void upon return of part of your order. Refunds will only be credited back to the original method of payment, so if you paid with a gift card, we will send you a gift card with the same amount credited to spend at a later date.

To be eligible for a return or exchange because of change of mind, your item must be unused and in the same condition that you received it. It must also be in the original dustbag. Please note that we are unable to refund or exchange products that are faulty due to misuse or not related to the manufacture of the item.

Items purchased in a bundle cannot be split for return - all items in the bundle must be returned unused and in original condition. 

Please note: we do not refund the original shipping cost of the item, or the cost to return it to Alf the Label in Australia. 

Please process your exchange or return by clicking the link below, providing the four digit order number of your purchase.

We are happy to help!

CANCELLATIONS + AMMENDMENTS TO ORDERS

Unfortunately we are unable to cancel or make amendments to an order after it has been placed. 

Amendments include:

  • Change of delivery address
  • Change of item color or style
  • Adding and/or removing items from the order
  • Applying discounts/gift cards
  • Full order cancellations

To make an exchange or return - please wait until you receive your item and follow the instructions here.

DEALING WITH FAULTS - AND OUR WARRANTY PERIOD

We are really proud of all of the bags in the Alf family and try to check each one individually prior to shipping.

have you checked out the Care for Alf page to ensure you know the best way to look after your Alf bag?

In the unlikely event your Alf bag has a fault please contact us immediately, or within six months of your purchase so we can arrange a repair locally, or should the fault be unfixable - a return and exchange. 

Please note that we are unable to refund or exchange products that are faulty due to misuse or not related to the manufacture of the item. 

If the item has a minor fault (i.e. issues with bag hardware), we will attempt to have the item repaired locally (for a reasonable cost), or ask you to return the bag to Alf the Label for repair at the Alf HQ.

If the item has a major fault (i.e. issue with structure of the bag, which cannot be repaired and affects the nature of the bag i.e. leather issues) we will ask you to return the item to Alf HQ. Once your return is received we will assess the goods to determine if they are faulty and will notify you via email of the approval.

Then, you can choose from the following options:

  • Refund for the entire amount you paid for the bag,
  • Replace your faulty bag with a brand new one, if in stock.
  • Replace your faulty bag with another style of the same value.

We will incur all reasonable shipping costs if the item is deemed to be faulty and will advise the most appropriate method of returning the goods. A tracking number must be provided for all returns.

We will not cover shipping costs or provide a refund for items which are found to be damaged due to wear and tear or misuse.

Please process your return by clicking the link below. Please quote your four digit order number if you would like to report a fault with your Alf bag.

Once you have processed your return, please post your item to:

Alf the Label 

PO Box 204

Melville, Western Australia, 6956 

Give us a holler if you have any questions, we are happy to help!

CLICK HERE TO PROCESS AND EXCHANGE OR RETURN